Our Policies
COVID-19 Health & Safety Guideline
At OSSMSA we are deeply committed to following the CDC's COVID-19 recommendations & prevention guidelines. We require that anyone who enters our facilities to adhere to the following:
- Wear a mask or other CDC recommended facial covering. (Face Masks are available free of charge)
- Submit to other mitigating measures designed to control and reduce transmission of COVID-19 such as temperature checks or health screenings.
- All visitors and employees are to wash hands or utilize hand sanitizer upon entry to the premises. Hand sanitizer is provided at the front check-in, in each exam room, and in restrooms.
*Please follow the below link to review the complete COVID-19 Health & Safety guidelines for our OSSMSA clients and staff.*
Prescriptions
If you already have had a prescription from one of our providers and would like to have it refilled, please have your pharmacy fax us a request for a refill.
If you are trying to obtain a new prescription, contact us and we will answer your request within 24 to 48 hours.
*We do not refill medications after 3:00 pm on Fridays or on weekends.
Appointment Arrival Time & Cancellations
We kindly request that you arrive 15 minutes before your scheduled appointment time. We do also ask that you give a 24-hour advanced notice of any appointment cancellation so that we can accommodate our other patients. There may be a $25 fee for any appointment that is missed without a 24-hour advanced notification.